Haven Cottage Booking Terms and Conditions

Pricing and Payment

All prices are quoted per room per night based on two people sharing. A discount of £15 is applicable to single occupancy of a double room. Our prices include a full English breakfast and VAT.

A valid credit or debit card is required to guarantee your booking and will be held in the event of a late cancellation. We accept payment by cash and most credit or debit cards. Unfortunately, we do not accept personal cheques.

Payment by credit card will incur a 2% bank charge but debit cards are free of charge.

Cancellations

If your booking is cancelled more than 30 days before your arrival then no charge will be made.

If your booking is cancelled 30 days or less before arrival then you will be charged for the full amount of your booking.

If you reduce the length of your stay less than 30 days before arrival by more than one night then you will be charged the full amount of your original booking. This does not apply to bookings of 2 nights or less for which the full amount will be due if the change is made less than 30 days before your arrival.

In the event of a no show or booking reduction after your arrival date, full payment for the original booking will be taken.

It is possible to take out insurance against you having to cancel your holiday and you might want to consider doing this if you are worried about having to make a last-minute change to your stay.

Arrival and Departure

Rooms are available from 16.00. As we are only a small guest house, we do ask that guests arrive by 20.00. If you are delayed please give us a call and we can arrange a late check-in.

Check out time is 10.30 unless otherwise arranged.

Children

Children 12 years old or over are welcome but we do not have the facility to accommodate extra beds in the room. Any rooms accommodating children will be offered at the tariff rate.

Reasonable Usage

Haven Cottage is an old property and some sound does travel so we ask that you respect the enjoyment of other guests. In extreme circumstances we reserve the right to terminate a booking for unacceptable conduct. We reserve the right to refuse bookings for large single sex groups, under 21's or Hen / Stag parties.

Liability

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.

You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

Items left in the porch are done so at the owners risk.